At the New Adventures 2020 conference in Nottingham, I went over to simply say “I really liked your talk” to Akil Benjamin. He thanked me, then stopped me as I was about to walk away and invited me to join the conversation. I thought that was kind but then it got interesting... he asked me really specifically what I liked about it. That threw me. I enjoyed the whole thing but he was wanting specifics.
#NHS 111 online
For better or for worse, the web is now full of modal screens that block progress until you accept or reject cookies.
NHS 111 online live assessment external4th November 2019
I began working on NHS 111 online around the stage of going into private beta. It was my first time on a government project and so I had not experienced or understood the stages required to get the Government Digital Services approval. This document explains all of the steps taken to meet the GDS requirements, it feels like a case-study in the work we've done over the past couple of years.
The moral of this story is automated accessibility checkers can fail and you should always manually test your external tools not just the product you're working on.
Making NHS 111 online inclusive external16th May 2019
This blog post by our product owner on 111 online, Steve Bellerby, explains how we try to make the website inclusive.
Mat Johnson is a designer I work alongside on 111 online, in this article he explains the trials and tribulations of trying to guide a user to the questions that are most appropriate to them. We are far from the holy grail, but I think acknowledging that is quite refreshing!