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This article by the New York Times (about the awful fire at Notre-Dame) is a masterclass in web design. it uses a 3D model with impressive scrolling (a rare good example) and bitesize text to really help the reader quickly understand everything.
Mat Johnson is a designer I work alongside on 111 online, in this article he explains the trials and tribulations of trying to guide a user to the questions that are most appropriate to them. We are far from the holy grail, but I think acknowledging that is quite refreshing!
This is a really nice little article full of helpful well designed tools ideal for web designers.